EVERYTHING YOU NEED TO KNOW CAN BE FOUND IN THE FAQ

Items that have not been worn and still have their original tags and packaging may be returned within 14 days of receipt. You may try on the items to see if they fit and if the style meets your expectations. Once we receive your return, we will refund the amount via the original payment method.OSWSA is entitled to return items if they appear to have been washed or worn, or if they show damage that is not due to a manufacturing defect.The package must be handed over to DHL/POST for return. If the package is sent to us via another carrier, this is done at your own risk. OSWSA cannot be held liable for any problems that may arise during the return shipment.OSWSA reserves the right to refuse refund requests and not to supply customers should irregularities repeatedly occur with a customer's orders or returns.

Items that have not been worn and still have their original tags and packaging may be returned within 14 days of receipt. You may try on the items to see if they fit and if the style meets your expectations. Once we receive your return, we will refund the amount via the original payment method.OSWSA is entitled to return items if they appear to have been washed or worn, or if they show damage that is not due to a manufacturing defect.OSWSA reserves the right to refuse refund requests should irregularities occur repeatedly with a customer's orders.

The invoice or order confirmation contains the return address. Please include information about partial returns and any special requests. Once we receive the returned item, the money will be refunded to your account using the original payment method.

The amount will be credited to your bank or credit card account within two to three weeks after the return has arrived at our warehouse.

From the moment the goods/return are handed over to DHL/Post, it can take up to one week for your order/return to reach us. We inspect every return. Once this inspection is complete, we will initiate the refund (of a partial amount) of your payment. Depending on the payment method (bank, credit card, etc.), it can take up to three weeks for the refund to be credited to your account.

Yes. Send the items in sturdy outer packaging (cardboard) to prevent damage.

We can exchange items. Please let us know if you would like an exchange; if the item is in stock in the desired size/color, we will gladly exchange it. Otherwise, you will receive a refund.

Yes. At checkout, you can select the "Add new address" option and then specify a delivery address that differs from the billing address.